We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
Do I need to be home while my house is being cleaned?
No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded.
What about my pets?
We love pets! As long as your pet is comfortable with us, he/she is free to roam. We want to ensure the safety of both your pets and our staff. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed-off room) while we are in your home.
Do I need to tip my cleaning technician?
Tipping is not necessary, but with many service professionals, tipping is greatly appreciated and a nice way to show gratitude for a job well done. If you do elect to tip your maids for each cleaning, 5- 30% of your total charge is appropriate and it should be split between your team. Even if you opt not to tip each time, you may want to include a tip in your check, during the holiday season. In either case, the tip is more of a “thank you” bonus.
What time can I expect the team to arrive at my house?
We provide a one-hour estimated arrival window. We can’t guarantee what time the team will precisely arrive. Weather, traffic and the preceding home-cleaning sometimes slow us down. If you require an appointment at a specific time we will need to schedule it for first-cleaning-of-the-day. Some houses take longer than others and we don’t want a team to leave before it is completed in order to keep an appointment with another customer. Our first appointment of the day is at 8:00am and our last appointment is no later than 4pm.
Why if I have to skip, cancell or change the day of my cleaning?
Please contact us 24 business-hours before your scheduled clean without penalty. Otherwise, a fee may apply. Without proper notice and/or we can’t access your home the day of your scheduled cleaning, a “lock-out fee” of 50% percent of your regular cleaning rate will be assessed. However, when the system generates these dates, they become your regular schedule. If you ask for a reschedule of a specific date, nothing will change to your regular dates. If you reschedule for a week later from your regular date, the following appointment date will stay the same. When you request a total change of schedule based on the last appointment, we cannot guarantee the same crew. We can reschedule or proceed with your next scheduled service. There will be an additional charge if we proceed with you next scheduled clean as our cleaning crew may be in your home longer than usual. Frequent cancellations may result in a cancellation fee, a price increase and loss of your scheduled time-slot or preferred cleaning team. If you are set up for weekly, biweekly, or monthly cleaning and you skip a cleaning, the next time we clean, your rate will change. Our weekly customers that skip a cleaning will have to pay the biweekly rate. The biweekly customers that skip a cleaning will pay the monthly rate and for our monthly customers that skip a cleaning we will have an additional charge of $30.
Do team members speak English?
We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to contact us to relay any notes or requests. We add this information to the team’s work orders. Our teams are in touch with the office via cell phone throughout the work day. We can call a team to relay a message for you even while they are working in your home. Just let us know.
Do I have to provide any equipment or cleaning supplies?
For the first and second cleaning we will provide everything we would need to leave your house sparkling! After the second cleaning you will receive a list of the cleaning supplies we will need for the fallowing cleanings. You may also purchase the products of your choice. We will bring our Mop and vacuum cleaner for all cleanings.